Capital One “all hands on deck” after banking consumers double-charged

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Capital One customers ought to watch on their bank declarations as the business works to repair a mistake that caused some users to be double-charged for debit card purchases.The Virginia-based bank stated in a tweet on Wednesday that its assistance groups are “engaged and working to a repair “and reassured customers that they will not be accountable for charges associated with the issue.Debit card bank transactions have us seeing double today. Feel confident our support groups are engaged & working to a fix. Hanging on the phone? We understand the waiting video game’s no fun & we ask forgiveness for the trouble. In the meantime, you can login online or through the app for updates.– Capital One (@AskCapitalOne) January 3, 2018 We ask forgiveness that some Clients are seeing duplicate debit

card transactions & experiencing long phone hold times. All hands are on deck working on a fix & Customers won’t be accountable for any fees due to this issue. For updates, login online or by means of the mobile app.– Capital One(@AskCapitalOne )< a href =""> January 3, 2018 The bank might not instantly provide a price quote for when the issue would be resolved.Some clients declared on Twitter that the issue was so extreme that it left their accounts overdrawn.

Consumers impacted by the issue do not have to report the charges, the bank said.While Capital One just addressed concerns with debit card purchases, some customers said on Twitter that they were experiencing similar problems with savings accounts and charge card accounts.The company warned that wait times for phone assistance are long and encouraged customers to connect with the company through online banking or its mobile app.



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