This man was stunned to receive a charge card bill for a departed relative. He thought an easy call to customer support would be the service. He was so wrong.Read the complete exchange below, and take this as a light warning.Larry H. If you have actually ever had to handle a significant corporation’s customer care then you will truly appreciate this. My auntie died this past January. Citi Bank billed her for February and March for their month-to-month service fee on her credit card, then included late fees and interest on the month-to-month charge. The balance had been $0.00, now was somewhere around$60.00 )I put the following phone call to CitiBank: Me:”I am calling to inform you that she
passed away in January.”CitiBank:
” The account was never closed and the late costs and charges still use. “Me: “Possibly, you ought to turn it over to collections.”CitiBank:”
Because it is two months unpaid, it currently has actually been.”
Me: “So, exactly what will they do when they learn she is dead?”
CitiBank:”Either report her account to the frauds division, or report
her to the credit bureau … maybe both!” Me:”Do you think God will be mad at her?”CitiBank:” Excuse me?”
Me: “Did you simply get what I was informing you … the part about her being dead?”
CitiBank:”Sir, you’ll need to talk to my manager!”( Manager gets on the phone)
Me: “I’m contacting us to tell you she passed away in January.
“CitiBank:” The account was never
closed and the late costs and charges still apply.”
Me: “You imply you desire to collect from her estate?” CitiBank:(stammer)”
Are you her lawyer?”Me:” No, I’m her terrific nephew
.”( Attorney info provided.) CitiBank: “Could you fax us a certificate of death?”Me:”Sure.
“(Telephone number is provided) (After they get the fax.)CitiBank: “Our system simply isn’t set
up for death.”
Me: “Oh …”CitiBank: “I have no idea what more I can do to help.”
Me: “Well, if you figure it out, fantastic! If not, you could simply keep billing her, I expect. I don’t truly believe she will care. “CitiBank:”Well, the late fees and charges
do still apply.”Me:”Would you like her brand-new billing address?”
CitiBank:” That may assist.”Me:(Odessa Memorial Cemetery # 345 Hwy 129, and plot number 744 given
.)CitiBank: “Sir, that’s a cemetery!” Me: “Exactly what do you make with dead individuals on your world?!! “The lesson? Save your family
the distress– cancel your charge card prior to you die.Share this story
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